Shipping Information

Australia Delivery

DELIVERY METHOD
International courier

ESTIMATED DELIVERY TIME:
1-4 days depending on location

Signature Required

All orders will be processed in our distribution centre between 7am to 4pm Monday to Friday, except public holidays. Orders received before 1pm will be shipped out the same day otherwise the next working day.

Delivery times vary. Shipping can take from one to two working days for East Coast deliveries and two to four working days for the West Coast.

Please note that rural deliveries may take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are.

Please also note that due to Covid-19, deliveries may be delayed.

DELIVERY METHOD
International courier

ESTIMATED DELIVERY TIME:
3 to 7 working days

COST: Please enquire

All orders will be processed in our distribution center between 7am to 4pm Monday to Friday, except NZ public holidays. Vape HQ aims to take a maximum one working day to process orders.

Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island.

Please note that customs or import duties may be charged when the order reaches its destination country. These must be paid by the recipient. We take no responsibility for these charges or taxes. We have no control over these charges, which vary from country to country. Please contact your local customs office for further information. You will receive email or text updates every step of the way to ensure you know exactly where your items are.

Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited for importation into certain countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavor to make note of this on the product detail page.

It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Vape HQ accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We recommend you contact your local Customs Office for further information on import regulations in your country.