Vape HQ

Policies & Information Hub

Explore our Policies & Information Center for clear guidelines on our Privacy Policy, Terms, Shipping, and Returns and Refunds, simplifying your online experience with us.


By using this website ( and registering your personal details, you are accepting the outlines described in this policy. This policy may be updated periodically, therefore please refer to this section before progressing.


The personal information we collect on this site is information you have provided when you register or place an order and it is used for its stated purpose only. This also includes information you provide when entering competitions, redeem offers or communicate and respond in relation to correspondence such as an email. Vape HQ do not sell, distribute or share any of your personal information to third parties. To register as a user on this site, you must create an account and provide your personal information and create a username and password to protect your details. You may update your personal details under your account settings at any stage.


By entering your details with Vape HQ, you are giving permission to be added to our database for promotional purposes. If you signup to receive our newsletters or promotions, your information will only be used in relating to sending you the aforesaid information. If you do not wish to receive communication relating to promotional offers and updates, please contact us at or unsubscribe, at any stage. If you do place an order, we will still contact you via email in relation to your order.


We have certain measures in place to protect the security of your information. However we do not have liability for any disclosure of your information as a result of unauthorised third party acts or errors occurring during the transmission of your information. We may utilise the services of other authorised companies to carry out functions on our behalf which are consistent with our Privacy Policy. These companies being i.e. credit card processors, web hosts, email providers. These third parties may require access to personal information in order to exact the necessary functions. They are not however permitted to use this information for any other purpose than its intended purpose. If requested by law or government, it may be necessary to disclose your information.

All efforts are made to ensure you enjoy a safe and reliable shopping experience. We do not store your credit card information. Our website uses Secure Sockets Layer (SSL) technology to protect your personal details when you enter them into our website. To confirm SSL is active when you are entering your financial details when purchasing, a ‘closed lock’ icon will be visible next to ‘https’ in the browser where this website URL appears. Although all measures are taken to ensure security, it is not always possible for complete security to be in place 100% of the time.