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We accept returns in exchange for store credit within 14 days of the original purchase date as long as the product has not been used and all of the original packaging is intact. Returns for e-liquid and external batteries (18650, 26650 etc.) will not be accepted under any circumstances.
If you wish to return a product please contact us first and let us know your reason for returning it. Please do not ship the product back to us without confirmation. Shipping costs will not be reimbursed.
If you’ve placed an order but wish to cancel it before we send it out then please contact us as soon as possible. If the order has already been processed then our standard returns policy applies.
Packing errors are rare, but in the event that we send you the incorrect product we will ask that you first ship the product back to us before we ship the correct product. We will reimburse the shipping costs, so please keep your receipt from the shipping company.