Policies & Information Hub
Explore our Policies & Information Center for clear guidelines on our Privacy Policy, Terms, Shipping, and Returns and Refunds, simplifying your online experience with us.
In conjunction with our shipping provider we aim to provide all our customers with the the best possible shipping service.
New zealand
All orders will be processed in our distribution centre between 7am to 4pm Monday to Friday, except NZ public holidays. Orders received before 1pm will be shipped out the same day otherwise the next working day. Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island. Please note that rural deliveries may take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are. Please also note that due to Covid-19, deliveries may be delayed.
DELIVERY METHOD
Courier Post
ESTIMATED DELIVERY TIME
Nth Island: 1 to 2 working days
Sth Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses
Signature Required
Australia
All orders will be processed in our distribution centre between 7am to 4pm Monday to Friday, except NZ public holidays. Orders received before 1pm will be shipped out the same day otherwise the next working day. Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island. Please note that rural deliveries may take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are. Please also note that due to Covid-19, deliveries may be delayed.
DELIVERY METHOD
Courier Post
ESTIMATED DELIVERY TIME
Nth Island: 1 to 2 working days
Sth Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses
Signature Required
International
All orders will be processed in our distribution centre between 7am to 4pm Monday to Friday, except NZ public holidays. Orders received before 1pm will be shipped out the same day otherwise the next working day. Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island. Please note that rural deliveries may take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are. Please also note that due to Covid-19, deliveries may be delayed.
DELIVERY METHOD
Courier Post
ESTIMATED DELIVERY TIME
Nth Island: 1 to 2 working days
Sth Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses
Signature Required
Customs/import regulations
All orders will be processed in our distribution centre between 7am to 4pm Monday to Friday, except NZ public holidays. Orders received before 1pm will be shipped out the same day otherwise the next working day. Shipping within New Zealand can take from one to two working days for North Island deliveries and one to three working days for the South Island. Please note that rural deliveries may take longer. You will receive email or text updates every step of the way to ensure you know exactly where your items are. Please also note that due to Covid-19, deliveries may be delayed.
DELIVERY METHOD
Courier Post
ESTIMATED DELIVERY TIME
Nth Island: 1 to 2 working days
Sth Island: 1 to 3 working days
Please allow 1-2 extra days for rural addresses
Signature Required